DAILDIRECTLY SERVICES
Call centre setup.
Bring incoming enquiries and outbound work into an organised agent environment with clear routing, scripts and reporting.
Request a call centre setup quoteYOUR PROJECT SCOPE
Configured around
your operation.
We turn your requirements into a documented setup, with the platform, delivery steps and ongoing responsibilities agreed before work begins.
Inbound, outbound and blended workflows
Agent scripts, outcomes and supervisor reporting
CRM connections, training and launch testing
HOW WE GET STARTED
A clear route to launch.
Assess your requirements
Share your locations, team size, existing systems and the call or message flows you want to support.
Agree the configuration
Confirm platform compatibility, required accounts, commercial terms, access and the deployment scope.
Test and hand over
Validate the agreed workflows, complete team handover and document the operating and support arrangements.
Availability, integrations, licences, service levels and timing are specified in your proposal. Carrier and third-party platform charges are itemised where applicable.
Connect the rest of your system.
Predictive & outbound diallers
Choose the dialling approach that fits your agents, contact lists and campaign requirements, then configure it for controlled operation.
Explore serviceVICIdial services
Set up, migrate or maintain a VICIdial environment with campaign configuration and telephony integration included in the agreed scope.
Explore serviceVICIdial hosting
Scope a hosted dialler environment around agent concurrency, call traffic, recording storage and operating requirements.
Explore serviceLet’s scope your call centre setup.
Start with your requirements. Build from there.